Technical Product Manager

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Location: Gatwick - West Sussex
Salary: £35k + 10% bonus + benefits
Summary:

Technical Product Manager

Travel Technology Company

£35k + 10% bonus + benefits

Vacancy Details

Summary of the role

To work in collaboration to:

• Position the brand as a customer-centric organisation and a true technology partner to the industry and to strengthen awareness of its products, services and company values through excellence in product/solution development, management and rollout/migration

• Execute the e-Commerce product/solution rollout and version migration based on the agreed Product Plan and in line with process and guidelines

• Execute product user acceptance testing and as part of product/solution rollout and provide feedback to appropriate teams

• Deploy new e-Commerce products/solutions, functionalities or functional enhancements required for the UK and Ireland

• Ensure in-depth functional product/solution knowledge within UK & Ireland Support the Commercial activities

• Update and disseminate product/solution information and changes internally, educate and support other departments in enhancing their product knowledge

Main responsibilities

Custodian of product range: Be the ‘one-stop-shop’ for information for designated products/solutions portfolio including internal support (i.e. in the event of product issues which cannot be resolved by the Help Desk); educate and train the internal trainers so that they in turn can create the training documentation and training programmes for staff and customers alike; create/update the necessary internal documentation for each product and ensure this information is available in the “solution/product library” in the Knowledge Management Centre and e-Support centre and accessible by all personnel and departments within UK and Ireland; provide in-depth/functional product demonstrations to customers where required and assist other departments with product-related activities;

Product version migrations: Project-manage product migrations from simple version upgrades to a complete migration of technical platform and product range by adhering to the version migration process and guidelines;

New Product rollout: Project-manage new product rollout by adhering to the product rollout process and guidelines;

Product Testing: As part of new product rollout and product version migration, provide proper testing of product/version to ensure all issues are identified, logged and resolved prior to launch in market, as per the agreed product rollout/version migration process and guidelines;

Product plan development: Gather product requirements and business cases to be compiled in the annual Product Plan with the objective to prioritise and manage new product development, functionalities or functional enhancements required for the UK and Ireland market;

New product deployment: Convert new product requirements into workable solutions locally, and if central input is required, liaise with central departments to deploy the products/solutions to agreed timescales. Ensure product ordering and delivery process documentation is complete and all support documents and templates are created;

Project management: Drive and coordinate product-led projects with clearly defined objectives, deliverables, timeframes, responsibilities and budget;

Customer Management: Attend provider and customer meetings and forums (e.g. Customer Advisory Board) where required;

Competitive Intelligence: Gather product competitive intelligence within designated product/solution portfolio and communicate this intelligence internally within UK & Ireland;

Training: Attend training courses at the central offices where required to gain new product knowledge and deliver training on e-Commerce product portfolio for internal and external customers;

Team player: Be an active member of the team and assist in looking for improving the way the department works and frequently interact with peers and colleagues in order to secure joint optimisation of designated products/solution.

Experience Required

Professional Pre-requisites

• Experience in Travel Technology Systems

• Travel industry experience

• Experience of Corporate booking solutions

• Excellent project management and planning skills Excellent group presentation and training skills

• Excellent written English with the capability to explain complex set-ups or product information with the correct level of language aimed at internal and external staff Ability to analyse statistical information

• Ability to manage third party developers

Advantage

• Marketing or product management experience

• CIM qualification (or in the process of obtaining it)

• Conversant with MSWord, Excel and PowerPoint

How to apply

Apply for this vacancy here

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